A floating chatbot in the bottom-right of every page, trained on our 200+ blogs and FAQ. It answers questions, walks clients through features, and can submit projects on their behalf. Tied to a phone number too — text it from anywhere with files attached, get a project filed without ever opening the app.
Realtors live on their phones, in iMessage, in their cars between showings. The in-app chatbot handles the questions; the SMS-tied bot handles the "I'm in the parking lot of a new listing, here's the photos, make a post" moments. Same brain on both surfaces — both grounded in our blogs, FAQ, and product docs. When the bot can't answer, it escalates to a human via email with full conversation context attached.
Persistent. Click to open. Knows what page they're on, who they are, what their account state is. Answers from our blog corpus + FAQ. Can take actions — file a project, find an old post, walk through how to connect a social account.
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Realtors get a phone number tied to their account. They text it from the parking lot of a new listing — photos attached, voice memo describing what they want — and the bot files a project, replies with a status link, and pings them when it's ready. Twilio under the hood. Account-linked so we know who's texting.
If the bot doesn't have an answer (or the user explicitly asks for a person), it escalates via email — with the full conversation pre-formatted as a ticket. Support sees what was asked, what the bot tried, where it stalled. No "user said: help."